Refund Policy – Radio Satelites
Effective Date: October 22, 2025
At Radio Satelites, customer satisfaction is our top priority. We strive to provide high-quality car repair, maintenance, and radio installation services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting one.
1. Service Refunds
- Refunds are available if a service is not performed as described or agreed upon.
- Claims for service refunds must be submitted within 7 days of service completion.
- Refund requests should include proof of service and relevant details (invoice, service report, or photos).
2. Product Refunds (If Applicable)
- Products purchased from our website (car accessories or parts) may be eligible for a refund or replacement if defective, damaged, or incorrect.
- Refund requests must be made within 14 days of product delivery.
- Items must be returned in original condition, unused, and in the original packaging.
3. Non-Refundable Services and Products
- Services fully completed and accepted by the customer.
- Products damaged due to misuse, improper installation, or accidents.
- Custom orders or specialized parts that are specifically requested by the customer.
4. Refund Process
- Contact our support team at info@radiosatelites.online with your request.
- Provide your order/service details, reason for the refund, and supporting evidence.
- Our team will review your request within 5 business days and respond with the resolution.
- Approved refunds will be processed via the original payment method within 7-10 business days.
5. Contact Information
If you have questions about our Refund Policy or need assistance with a refund request, contact us at:
Email: info@radiosatelites.online
Phone: (021) 666 888 0000